Practice Management
Do any of your patients ever ask for a refund because the protocol didn’t work? Sometimes people get advice that what you tried was quackery.
Chris Kresser: I’m trying to remember if anyone has ever asked me for a refund when their treatment didn’t work...
How do you go about the business structure with physicians who have trained under you? Are they employees of CCFM or contractors? I’d love your opinion on both models. Contract-wise, do you employ non-compete and/or non-solicitation clauses?
Chris Kresser: They are employees. In our contract, our clinicians are employees. I’d say it’s probably more common for them...
What percentage of your overall income comes from patient visits versus public speaking versus digital programs, etc.?
Chris Kresser: I don’t really know, Anthony, actually. I’ve never bothered to check exactly. I would just, as a rough...
I am curious which tests you recommend as initial screening tools on all patients. I would also like to know your thoughts on SpectraCell micronutrient testing.
Dr. Amy Nett: I don’t remember which week we talked about this, but I think a few times it’s been...
How do you determine when to refer a patient to a nutritionist?
Dr. Amy Nett: OK, great question. I would say the minority of my patients are probably working directly with a...
Is there a way for patients to order their own stool tests without a requisition from a clinician? Also, if Doctor’s Data is expensive for patients and Genova is about $200 for the GI Effects, is it worth ordering the Genova?
Dr. Amy Nett: I have a lot of questions about the Genova stool testing, and Chris went into some more...
Chris, where do you learn how to communicate so clearly and succinctly?
Chris Kresser: Well, thank you for the compliment. That goes back a ways. I had an English teacher in high...
Wondering if there any courses out there that existing medical receptionists and office admin can take to tailor their skills through a functional holistic medical practice. Have you sent your staff for any additional training outside of what you’ve provided?
Chris Kresser: We’ve provided them with a lot of training, but we had to do it ourselves because there isn’t...
I understand you contracted some parasites and took a long time to fully heal them. How long did it take for you to finally get back to yourself?
Chris Kresser: First of all, to be clear, after that experience, I didn’t just return to where I was before...
This might be a hard question to answer. I know it depends on a lot of factors. What’s a realistic patient flow in a given week? Especially to maintain a consistent monthly practice income, meaning how many initial consults, how many reported findings, follow-up appointments need to be happening weekly? In the beginning, how did you overcome the time gap between the initial consults and the report of findings?
Chris Kresser: Okay, so I’ll give you Amy’s situation because Amy’s a full-time clinician at CCFM, whereas I, I’m on...
