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  4. You talked about not wanting to overwhelm with the steps involved with onboarding new patients this week. Is it possible for you to provide our group with an example of how the interaction takes place, take a new patient from start to finish and what each interaction consists of?

You talked about not wanting to overwhelm with the steps involved with onboarding new patients this week. Is it possible for you to provide our group with an example of how the interaction takes place, take a new patient from start to finish and what each interaction consists of?

Chris Kresser:  Definitely, and I’m glad you brought this up. I had a conversation with another participant this week about practice management, someone I know in the functional medicine community who is taking the course, and what I’ve decided to do after that conversation is offer a dedicated Q&A just for practice management. I realize that part of it can be really murky, and I’ve done my best to make it clear, but there are so many different things to think about, and I know people are coming to this with really varied backgrounds. Some people have almost no experience in practice management or hiring employees or running a business in any way, whereas others are real veterans at that. So to answer your question, Julie, I’ve decided I’m going to do at least one full case review toward the end of the course that I record. We’ve had some volunteers from within the ADAPT community and elsewhere, and I think the way I’ll do it is I’ll just record myself on camera, and the patient will be mic’d but not on camera, and of course, it’s someone that will have volunteered and won’t mind having their voice be on the recording. Then we’ll kind of figure out a way to intersperse the live video of me talking or maybe even do a split screen with the EHR and the patient’s lab results and things that I’m looking at as I’m doing the case review. So to the best of our ability, we’ll kind of try to simulate exactly what I’m seeing and what it sounds like and looks like. That will probably happen a little bit later in the course.

 

I also want you to know that soon to come in the practice management unit we’re going to be providing more guidance on how to use all of the written working procedures that we delivered recently. You got about 30 different written working procedures on everything from how to onboard a new patient to how to process a patient chart and all that stuff, and my staff just recorded a screencast of themselves processing a chart from an initial consult, from a case review, and from an established patient appointment. We can have them record some screencasts of them doing other tasks so that you can get an actual visual sense of how to do these things and what’s happening because I want to make it as easy for you as possible.

 

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